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Measuring and assessing hospital performance: salutary lessons from the NHS Event as iCalendar

18 October 2011

1:30 - 2:30pm

Venue: Room 730-441, Building 730, Tāmaki Innovation Campus

Governments around the world are increasingly demanding that healthcare organisations deliver improvements in both the performance and quality of their services. In the UK NHS, the proliferation of performance indicators and the growing importance of health outcome measures demonstrate the increasing use of external systems of scrutiny and audit to encourage quality improvement.

Drawing upon the findings of a ten year programme of research into the use and impact of (clinical) performance measurement systems in the UK NHS, this seminar will discuss the key strategic issues to be addressed when designing an effective (clinical) hospital performance measurement system. It will conclude with a consideration of the unintended and dysfunctional consequences of hospital performance measurement and the range of possible strategies to help mitigate these potential problems.

Professor Russell Mannion Professor Russell Mannion holds the Chair in of Health Systems at the University of Birmingham. He is also a Visiting Professor in the Centre for Clinical Governance Research, University of New South Wales and in the Faculty of Medicine University of Oslo, and a Visiting Fellow at Bocconi University, Milan. Russell provides policy advice to a range of international agencies, including the World Health Organisation, European Health Management Association, HM Treasury, and UK Department of Health. His research interests are in health system reform and health system organisation and management, especially healthcare quality, clinical governance and patient safety. Russell is an associate editor of the Journal of Health Organisation and Management and has won several international prizes for his research, including the European Baxter Book Award. His latest book (with Helen Dickinson) –The Reform of Healthcare: Shaping adapting and resisting policy developments- is to be published by Palgrave Press in December 2011. Professor Russell Mannion is very happy to meet separately with anyone interested in this work.

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